The details you send
The form sends your name, email, store and page URLs, theme version, device details, description and attachments to [email protected] through Hostinger email. These details are used to answer your question and investigate a theme issue. Do not include passwords, API keys, payment details or private customer records.
The confirmation email includes a request reference without repeating your description or attachments. The support-mailbox handler retains unresolved requests until the issue is closed. Copies in the support mailbox, including related attachments and sent replies, are scheduled for deletion three calendar days after closure. This is a mailbox-handling process, not an automatic deletion feature of the form. Email providers may retain backups under their own policies. Contact [email protected] if you need to discuss access to or deletion of a request.
Technical records and temporary uploads
Uploads are processed in a private temporary directory and removed by the server after the request. The application keeps a request reference, delivery flags and keyed fingerprints for up to 48 hours to reduce duplicate sends while the same form session remains valid. Reloading or starting a different session is not guaranteed to reuse the earlier request. It uses keyed IP and email counters for rate limiting; raw addresses are not stored in those counter files.
A secure session cookie is used for form validation and duplicate-request handling. It is not used for advertising. This help site does not load analytics or advertising scripts. Web access logs record the request path, status and time without the submitted form body or email address.
Contact
For a question about support data, email [email protected]. This operational notice describes the support form; it does not replace your store’s own customer privacy policy.